These terms cover this website and, at launch, the Max product (web and iOS). By using either, you agree to them. We've kept them short and in plain language on purpose.
1. What Max is
Max is a subscription personal-assistant service. You connect accounts you own (such as email, calendar, documents, or advertising accounts), talk to Max in plain language, and Max performs work you request. Actions that affect the outside world — sending a message, changing a record — require your explicit approval before they run.
2. Your account and your promises
- You'll only connect accounts you own or are authorized to use.
- You won't use Max for anything unlawful, deceptive, or harmful — including spam, harassment, or infringing others' rights.
- You're responsible for reviewing what you approve. Max drafts and proposes; the decisions are yours.
- You'll keep your sign-in credentials secure.
3. Subscriptions and billing
Max is sold as a monthly subscription with usage allowances, processed by Polar Software, Inc. as merchant of record. Prices are shown before you pay. You can cancel anytime, effective at the end of the billing period. We don't raise prices on existing subscribers without clear notice, and founding-member pricing stays with you for as long as you stay subscribed.
4. Your content
Everything you bring to Max — your messages, documents, data from your connected accounts, and things Max remembers for you — remains yours. You give us only the limited permission needed to operate the service for you. Our privacy commitments, including our handling of Google user data under the Google API Services User Data Policy (Limited Use), are in the Privacy Policy.
5. What we promise — and what we can't
We work hard to make Max reliable and honest about failures: you can always see what Max did and why. But Max is an assistant, not a licensed professional — its output can be wrong, and it is not legal, financial, medical, or tax advice. The service is provided "as is"; to the extent the law allows, we disclaim implied warranties, and our total liability for any claim is limited to the amount you paid us in the three months before the event giving rise to it. Nothing in these terms limits liability that cannot be limited by law.
6. Third-party services
Connected services (Google, Meta, and others) have their own terms, and your use of them through Max must comply with those terms. If a provider changes or withdraws an interface we rely on, some features may change or stop working; we'll be straight with you when that happens.
7. Ending things
You can stop using Max and delete your account at any time — deletion works as described in the Privacy Policy. We may suspend or end accounts that break these terms or put other customers at risk; where reasonable, we'll warn you first and give you a way to export your data.
8. Changes to these terms
If we change these terms in a way that matters, we'll notify you inside the product and by email before the change applies. Continuing to use Max after that means you accept the updated terms.
9. Governing law
These terms are governed by the laws of the Republic of Indonesia. If a dispute can't be resolved by talking to us first (please try — hello@trymax.app, a human reads it), it will be resolved in the courts of Jakarta, Indonesia, unless the law of your country of residence gives you a right to a different venue.
10. Contact
trymax · Jakarta, Indonesia · hello@trymax.app